1. Introduction
Thank you for shopping at Dope Skull. We strive to ensure that you are satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.
2. Returns
Eligibility for Returns
Products can be returned within 6 days of receipt.
Items must be unused, in their original condition, and with all tags and packaging intact.
Customized or personalized items are not eligible for return unless there is a defect or error on our part.
Return Process
Contact Us: To initiate a return, please contact our customer support team at dopeskull17@gmail.com with your order number and reason for the return.
Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Ship the Item: Return the product using a trackable shipping service. The return shipping cost is the responsibility of the customer unless the return is due to a defect or error.
3. Refunds
Eligibility for Refunds
Refunds are issued for returned items that meet the eligibility criteria outlined above.
Original shipping fees are non-refundable.
Refund Process
Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return policy.
Refund Issuance: If the return is approved, we will process your refund to the original payment method within 8 to 10 days. Please note that it may take additional time for your bank or credit card company to process the refund.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at dopeskull17@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund, including any return shipping costs.
6. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Email: dopeskull17@gmail.com
Phone: +91 7718842603